Conversation Simulator: A Real Life Case Leveraging OpenAI's API
Generative AI has changed the landscape of possibilities of what can be done with text as a source of data. Crisis Text Line has a large dataset of anonymized text data and use cases that revolve mostly around conversations between people in crisis and crisis responders. While we will never replace human to human interaction for crisis intervention, there are plenty of opportunities to build intelligence with AI/ML models that our crisis responders could greatly benefit from. In this talk we will introduce our conversation simulator, a tool that we built leveraging openAI's API that allows us to train crisis responders on how to support people in crisis with close to real life situations and can help reduce anxiety for new crisis responders as they log on the platform for the first time.