AI Challenges in Customer Care Automation

Name: AI Challenges in Customer Care Automation
Duration: 26 min 52 s
Description: By 2020, 85% of all customer interactions will be handled without a human agent. In this talk, Sameer Yami, Head of Architecture at Linc Global, will share a brief overview of the different solutions for Customer Care Automation, with a focus around the hidden challenges that the industry needs to solve to achieve effective automation of the majority of everyday C2B service needs.

By 2020, 85% of all customer interactions will be handled without a human agent. In this talk, Sameer Yami, Head of Architecture at Linc Global, will share a brief overview of the different solutions for Customer Care Automation, with a focus around the hidden challenges that the industry needs to solve to achieve effective automation of the majority of everyday C2B service needs.

Speakers

Sameer Yami, Head of Architecture & AI, Linc Global